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Company Profile India :- Aiwa Travel Situated at Bhubaneswar , Kolkata , Nagpur ,Raipur ,Surat and soon It will be at Delhi , Mumbai , Register in INDIA of company act 1956  in the year 2013 ,as Aiwatravel  Tour  Private Limited . Aiwatravel turnover   89000000 INR per month by Indian traveller move towards Thailand Dubai, Singapore, Malysia,Indonesia,Hongkong Maccau Now we have too many Packages inside Thailand, Dubai, Singapore, Malyasia ,Tahskent. We Introduced www.aiwatravels.com for Air ticketing, Hotel Booking and Online Hotel Property register Programme, Here we Introduce the new Subject for Air ticekting .with No surcharges in airticketing.Traveler can get benefit by booking Air ticket and Hotel Booking.


We are given Best service to our customer hence Forward we are making good Deal with our Distributors across India,



Aiwa mean Yes we always  say   YES  to our Tourist demand ,



Thanking You


www.aiwatravel .com

CEO India Message:-life is short play more this is our slogan, mean we live in this world, evry corner one should move see how people and our environment  occurs .Travel is the destionation to know people and friends and working sysytem of all country,We need our travel our tourist with 100% satsfication .You are our Best Famillier People to whom you need to do travel with us.

Thanking You




1. Please be advised that the payment system followed on this Website is Offline and though unlikely, there may be a
time gap between the physical collection of credit-card details from the Customer and the actual charging/debiting
of the Customer’s credit-card. Until and during the time period the payment is being charged and realized in full
from the credit-card, should there be an increase in airfare or taxes, the same will be intimated to the Customer
and his consent sought before debiting the Customer’s credit-card.
2. Unless or until the payment is realized in full, the booking is subject to cancellation by the Airline or AiwaTravel
without any prior notice.
3. Once the payment is realized, the ticket(s) will be dispatched through FedEx (or similar leading courier company)
to the delivery address given at the time of booking. The Delivery time can vary from 1-15 days depending upon
the type and place/region of delivery. The tracking numbers and shipping details will be sent to you via email. For
e-tickets, the e-ticket number along with the itinerary and PNR will be sent you via email upon realization of full
We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email
settings. You can ensure your e-tickets get to you by adding aiwatravel.com to your ‘safe list’. You must notify us
immediately if you change your email address or contact telephone number after making a booking.
4. if the payment gets declined on given credit card number (s), the customer will be informed as soon as possible. In
such case the customer may need to speak with his/her respective credit card company for rectification and/or
provide alternate credit card number, or may have to change the mode of payment by calling our travel consultant
for timely processing of payment.
5. Should there be any error on the booking/ticket; the customer should report the same within 24 hours of making
the reservation.
- 24x7 Customer Service Helpline: 0943 9422 101
- Customer Support Email: info@aiwatravel.com
6. As mentioned Aiwa travel will ensure to ship the tickets through a leading courier company. However, Aiwa travel
cannot be and will not be responsible for any loss/damage of shipment by the courier company.
7. We request you to kindly re-confirm your Flight schedule and departure times with the respective Airline directly at
least 72 hours (3 Days) before departure if International, and 24 hours prior in the case of a domestic flight within
India and/or UK. Aiwa travel is not responsible for any schedule change by the Airline after issuance of the ticket
and will try, but not be obligated to, inform the Customer of the same.
In your itinerary, flight times are given for guidance only. All departure/arrival times on your flight ticket are
provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions,
weather conditions, operational/maintenance requirements and the requirement for passengers to check in on
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket
or for any other alteration to your flight by the relevant airline. Where this situation arises we are unable to accept
responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the
airline in accordance with the airline's applicable reconfirmation deadline. For all air travel it is your responsibility
to check the departure and arrival times of your flights at the time of travel.
We are unable to make any special arrangements for you if you are delayed as these matters are at the sole
discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure
times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at
which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights
cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such
Seat requests
We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should
check-in at the airport as early as possible. We cannot guarantee that these requests will be met.
Direct flights
Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is
described as direct is one where there is no need to change aircraft during the journey.
Government imposed taxes, fees and charges
The price of your flight may include taxes, fees and charges which are imposed on air transportation by
government authorities. They may represent a significant portion of the cost of air travel and are either included in
the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not
already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some
cases departure taxes must be paid by you locally to the Government of the country you are departing from and
are therefore non-refundable by us.
Denied boarding, cancellation or flight delays
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in
cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European
airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the
airline. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on
020 7240 6061 or at the website www.auc.org.uk
8. All tickets and fares are subject to date change and cancellation penalties, whereas some tickets though being
non-refundable may be reusable at a later date as per the fare rules of the Airline. Partially or half-utilized tickets
are non-refundable. For totally unused tickets, any cancellation before departure (if allowed) needs to be done at
least 72hrs (3days) prior, and may be subject to levy/deduction of certain penalty as per the rules of the Airline.
However, any such penalty will be waived off in case of death of passenger or the death of any immediate family
member (Death Certificate will be required as a proof).
9. Refund for cancelled tickets: After canceling a booking, you will need to send us the paper ticket to the address
advised to you by the Aiwa Travel Consultant. On receiving the ticket, the refund shall be processed within 30
days from the date of receipt.
In case of e-tickets , the refund shall be processed within 3-4 weeks from the date of the cancellation request
being made. If we have received the payment through a valid credit card, then the same will be refunded to your
credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30
days from date of receipt of ticket.
10. In cases where customer is entitled for full refund, a-processing fee of £50 per ticket will be charged from the
11. In case you require any further assistance, our travel consultants are available 24/7 and can be reached via phone
or email.
- 24x7 Customer Service Helpline: 0943 9422 101
- Customer Support Email: info@aiwatravel.com
12. Kindly re-confirm your seat and other special requests such as Frequent Flyer miles with the Airline directly. For
International departures please report at Airport 3 hours prior for Check-In. For Domestic Departures you should
arrive at least 2 hours prior departure.
13. At times the flight is operated by a code-share partner; please ensure you arrive at the correct Airline’s check in
counter. For example - The flight # may say "United Airlines" Flight # but the Flight may be operated by
"Lufthansa", so you will need to appear at the "Lufthansa" check in counter.
14. To provide you with the Best Level of Service and Low Costs we must charge a Service Fee as may be posted on
our Website from time to time or as may be intimated by our Customer care representative. All Service Fees are
non-refundable and may show on your Credit Card statement as a separate charge.
15. Before the commencement of your air travel, please ensure that you possess all the valid documents required for
travel - passport, air tickets, valid VISA, health certificates, travel insurance, etc. Please contact Consulate/Airline
for further details.
16. At times there may an Airport charge leviable at your connecting city Airport which can not be charged on the
ticket/voucher and has to be paid by all passengers at the Airport it-self. Please ensure you follow instructions for
such charges at an Airport, if applicable. Please review your itinerary carefully for such airport charges and other
flight details.
17. Please be advised that these are the sole and complete terms and conditions governing UK-India-UK air ticket
bookings, supplemented only by the User Agreement. These Terms are governed by Indian laws without regard
to conflict of law principles and are subject to exclusive jurisdiction of competent courts at Gurgaon. No employee
of our Company or our agent has the authority to amend, modify or change these conditions, and you are advised
to rely on these terms “as is”. Aiwa Travel reserves the right to change or modify these Terms and Conditions at
any time without notice.
18. Data Protection Policy: In order to process your booking and to ensure that your travel arrangements run smoothly
and meet your requirements, we need to use the information you provide such as name and address, and any
special needs/dietary requirements, etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We
must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels,
transport companies, etc. The information may also be provided to security or credit checking companies, public
authorities such as customs and immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in
your destination may not be as strong as the legal requirements in this country. We will not, however, pass any
information on to any person not responsible for part of your travel arrangements. This applies to any sensitive
information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot
pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In
making this booking, you consent to this information being passed on to the relevant persons
19. Changes to terms and conditions: We may amend these terms and conditions at any time without prior notice. If
we do amend these terms and conditions, the amended terms will be effective when posted on this website and
you are deemed to have accepted the relevant changes
We have 24/7 customer service. Should you require any assistance regarding your travel, please feel free to contact us:
- 24x7 Customer Service Helpline: 0943 942 2101
- Customer Support Email: info@aiwatravel.com

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Distributors Agreement-






1.      The agreement between the Company and the Authorised Dealer/Distributor shall come into force from the date of signing of this proposal form and shall continue until determined by either Party in writing.

2.      The Authorised Dealer /Distributor shall place the orders for the Company at it’s Registered Office at Rasulgarh, Nr East Point Public School,Kesab complex 841 ,Cuttack Puri Road ,Bhubaneswar Odisha. INDIA, or to such other office/offices as may subsequently notified by the Company and the Company shall sell the products to the Dealer/Distributor in accordance with such orders at the Company’s Authorised  Dealer/Distributor price released from time to time. All payments shall be made at the Registered Office of the Company.

3.      The Company shall intimate to the Authorised Dealer/Distributor the maximum prices at which the Authorised Dealer/Distributor shall sell the products. The Authorised Dealer/Distributor shall however, be free to charge prices lower than the maximum prices intimated by the Company.

4.      The Distributor shall be at liberty to appoint Sub Dealers within his Specified territory with the prior written consent of the Company. The Distributor shall be sorely responsible to ensure that the Sub Dealers conform with all the rights and the liabilities that have been conferred on the Distributor by the Company in terms of his Agreement.

5.      The Distributor agrees and undertakes that it shall, during and after this Agreement keep the Company indemnified against any loss or damage that may be suffered by the Company or any claim or demand made against the Company due to any act, deed, misfeasance or negligence on the part of the Sub Dealer/s, it’s servants or agents or persons with whom the Sub Dealer/s has contracted or dealt with in any manner whatsoever in connection with its performance as a Sub Dealer/s of the Distributor or by breaching any of the terms or conditions mentioned in this Agreement including but not limited to any failure to comply with a direction/s of the Distributor or to follow any instruction from the Distributor with respect to matter relating to the products being sold by the Company.

6.      That Distributor hereby agrees that the Sub Dealer/s appointed by it in terms of this Agreement would not in any way be conferred or be constituted the agents of the Company for any purpose whatsoever, and the Sub Dealer/s shall have no authority or power to bind the Company or to contract in the name of Company in any way or for any purpose. The only relationship that would exist would be between the Distributor and the Sub Dealer/s being that of Vendor and Purchaser-Principal to principal basis.

7.      The Authorised Dealer /Distributor hereby undertakes and agrees with the Company that it will at all times during the continuance in force of this agreement observe and perform the terms and conditions set out in this agreement and:

I.               will abide by all the policies of the Company announced from time to time.

II.             will not sell to any person [or body corporate or in-corporate] goods which they know or have reason to believe are intended for resale outside Authorised Dealer/Distributor  territory.

III.          will not consent any contest or promotional/prize scheme in respect of the Company’s products without the  written approval by the Company.

IV.          will not use the name or trademark /logo of the company on the letterheads or otherwise except in the manner approved by the Company.

V.            will not assign or purport to assign the benefit of this Agreement without the prior consent of the Company in writing.

8.      The Authorised Dealer/Distributor shall maintain with the Company an interest free security deposit of INR 50000/- (REFUNDABLE)or any amount intimated by the Company commensurate with the volume of the business towards fulfillment of the obligations/terms and conditions here in for prompt payment against the supplies made by the Company. Refundable of Distributor deposit money will be refundable before 6 month of Notice.

9.      The Authorised Dealer/Distributor shall at all times, during the continuance of his Agreement offer for sale and sell the products of the Company and according to the specifications supplied by the Authorised Dealer /Distributor from time to time, either generally or in any particular case, and shall not make representation or give any warranty in respect of the products other than those contained in the Company’s conditions of sale as prevalent and operating at the time of the offering for sale or the sale. The Authorised Dealer/Distributor shall keep the Company indemnified against the losses, damages or claims that may arise out of any unauthorized representations made by the Authorised Dealer/Distributor. The Company shall not be responsible for acts or defaults of the Authorised Dealer/Distributor, their employees or representatives.

10.  The Authorised Dealership/Distributorship is given on a non-exclusive basis. The Company reserves the right to market and sell its products in the territory of the Authorised Dealer/Distributors in the territory of the appointed Authorised Dealer /Distributor, who shall have no objection to the same.

11.  Nothing in this Agreement shall constitute or deemed to constitute a partnership between the parties hereto or constitute or be deemed to constitute the Authorised Dealer/Distributor as agent of the Company for any purpose whatever and the Authorised Dealer/Distributor shall have no authority or power to bind the Company or to contract in the name of the Company in any way or for any purpose. The relationship between the parties here to shall be of Vendor and Purchaser-principal to principal basis.

12.  Either party may without assigning any reason terminate this Agreement at any time by giving to the other party one month’s notice in writing sent by Registered Post or Speed Post or Fax or Courier to the Registered Office of the Company or the Authorised Dealer/Distributor as the case may be.

13.  Without prejudice to any other remedies the Company may have against the Authorised Dealer/Distributor, the Company shall have the right at any time by giving notice in writing to the Authorised Dealer/Distributor to terminate the Agreement forthwith in any of the following events:

I.               If the Authorised Dealer/Distributor commits the breach of any of the terms or conditions of this Agreement.

II.             If from any cause, the Authorised Dealer/Distributor is prevented from performing their duties here under for a period of three months or for a total period of three months in any period of twelve calendar months.

III.          If the Authorised Dealer/Distributor is guilty of any conduct which in the opinion of the  Company is prejudicial to the Company’s interests.

IV.          If the Authorised Dealer/Distributor purports to assign the burden or benefits or charge the benefits of this Agreement  without the consent in writing of the Company.

14.  Upon termination of this agreement from any cause, the Authorised Dealer/Distributor shall promptly return to the Company or otherwise dispose of, as the Company may instruct, all samples, patterns, instruction books, technical pamphlets, catalogues, advertising material, POP material, signboard and other materials, documents and papers whatsoever sent to the Authorised Dealer/Distributor and relating to the business of the Company [other than correspondence between the Company and the Authorised Dealer/Distributor] which the Authorised Dealer/Distributor may have its possession or under its control. The said material shall always remain the property of the company and the Authorised Dealer/Distributor shall hold the same as bailee till termination of this Agreement. Upon such termination, the Authorised Dealer/Distributor shall forthwith make the payment of all outstanding dues to the Company as the statement of account forwarded to it by the Company failing which, the Company shall be entitled to encash the Bank Guarantee or take such legal action as it may deem fit.

15.  Any disputes, differences or question which, may arise at any time hereafter between the Company and the Authorised Dealer/Distributor touching the true construction of this Agreement or the rights and liabilities of the parties hereto, the same shall be referred to the decision  of a Sole Arbitrator to be agreed upon between the parties and to be appointed at the request of either party by the Director [Sales] of the Company in accordance with and subject to the provisions of the Arbitration and Conciliation Act, 1996or any statutory modification or re-enactment thereof for the time being in force. The venue of such Arbitration shall be at Bhubaneswar and the Courts at Bhubaneswar shall have the jurisdiction to deal with the arbitration proceedings and the awards in accordance with law.


16.  The Agreement supersedes all previous Agreements/Arrangements, if any, between the Company and the Authorised Dealer/Distributor.